b'Topics to Cover when Talking With the Emergency Contact/FamilyFirst Call | As Soon as Possible Introduce yourself and explain your role in the organization Explain the reason for your call and offer condolences Ask what they have been informed of thus far and gather any other knowledge or thoughts they may have Ask permission to speak with other employees/team members about cause of death Offer to meet Explain assistance the organization can provide (keep it general and hold details for next call) Explain the potential for media attention. Make sure the contact knows that they are not obligated to take interviews and can refer media to the organizations communications team if they prefer. If this is their preference, provide a name and number to which the emergency contact or family member can directall media inquiries Provide your contact information Ask how best to make contact going forward (phone number, email, if evening or weekends are okay) Make commitment to calling again in the next day or twoSecond Call | 24 to 48 Hours After the First Call Ask about willingness to share funeral or memorial plans, if flowers may be sent, and if employees may attend If appropriate, ask about desire for onsite memorial service and acceptable venue Offer more detailed assistance the organization can provide: 1.Collect the deceased employees belongings2.Collect condolence notes and send them to the family in one package3.Assist with administrative or human resource issues (insurance, final paycheck) Discuss how the organization will communicate about the employees contributions Provide resources for suicide loss survivors (afsp.org/loss)Subsequent Call(s) | Up to Several Weeks Later Follow up on any of the above items as needed Discuss the need to return any property of the organization (e.g., electronics)Sample Script for Face-to-Face Communication It is with great sadness that I have to tell you one of our colleagues, [NAME], has died [BY SUICIDE*].All of us want you to know that we are here to help you in any way we can. *If family approves disclosing.(Provide a few moments for acute reactions, as some staff may react strongly to the news.)If cause of death cannot be disclosed, say:[NAME]s family has requested that information about the cause of death not be shared at this time.After A Suicide | Postvention Toolkit For Workplaces 21'