ISP Key Principles ISP’s key principles help increase students’ sense of connectedness and positive attitudes toward mental health care. Student Anonymity Students feel more comfortable admitting their concerns and asking questions. Personalized Contact with Campus Counselors Instead of computerized feedback, students receive a response to their questionnaire from a campus counselor. Connection to Students’ Experience Counselors make students feel validated by responding to their experience rather than suggesting diagnoses or emphasizing the “need” for treatment. Interactive Engagement Students and counselors work together to lessen students’ concerns about seeking services.